I received a different case than what I ordered. What should I do? November 28, 2019 22:52 Updated If you received a case for the wrong model, please contact support with a photo of what you received, as well as your order number. Related articles Can I return/exchange my order? Will Latercase protect my device from a drop? You issued me a refund. Why haven’t I received it yet? How can I view my order details? Can I make changes to my order?