• Why is COVID-19 causing shipping delays?

    Simply put, global shipping networks are overwhelmed with an extremely high volume of packages. This is largely due to the fact that purchases which previously took place in a physical retail environment have now shifted to online sales.

    This shift in how people buy things has resulted in a massive influx of packages across all shipping and logistics carriers. Logistics companies, from FedEx to DHL and USPS to Aramex, are all working to increase their capacity. Unfortunately, doing so is not an overnight process.

    It is important to note that Latercase is still fulfilling orders on time, often as quickly as the same day that an order is placed. Any delays caused in delivery are a result of the unprecedented increase in packages entering various logistics and shipping networks around the world.

  • Are there any delays for US shipments due to COVID-19?

    While the vast majority of orders are still arriving within 1-5 business days, some shipments have been experiencing additional delays of 1-3 business days. If your order has fallen outside of this additional delay period, please use the contact form to get in touch with our support team so that we can look further into the matter and provide a resolution. Thanks in advance for your patience and support!

  • Are there any delays for Canadian shipments due to COVID-19?

    For the most part, no. The majority of Canadian orders are still being delivered within 1-2 business days.

  • Are there any delays for International shipments due to COVID-19?

    Unfortunately, International shipments have been the most severely impacted by COVID-19 delays. Depending on the destination country and their current backlog in shipments, we’ve seen delays of between 1 and 10 business days. If your order has fallen outside of this additional delay period, please use the contact form to get in touch with our support team so that we can look further into the matter and provide a resolution. We appreciate your continued patience as we work with our partner couriers to get your package delivered as quickly as possible.