SupportOrdering & Payment

  • How can I view my order details?

    You can view your order details by clicking the “View Order” button in your order confirmation email. This email was sent to the email address provided during checkout. If you can’t find your order receipt email, please contact support for more information.

  • What payment methods do you accept?

    Latercase accepts all forms of major credit and debit cards (American Express, Mastercard, and Visa), as well as express payment through Apple Pay, Google Pay, and PayPal.

  • I don’t know my order number. How can I find it?

    You can find your order number by referencing the order receipt that was sent to the email address used during checkout. If you can’t find an order receipt in your inbox, it means you probably made a typo in your email address during checkout. Please contact support for further assistance.

  • Can I cancel my order?

    If an order has not shipped, we may be able to cancel it. Please contact support with your order number as soon as possible.

    If your order has already shipped, we are no longer able to cancel it. For more details on returns & exchanges, please see this article.

  • Can I return/exchange my order?

    Unused items purchased through our website can be returned or exchanged within 60 days of purchase. Note that any shipping fees related to the return will not be covered by Latercase. If you would like to proceed with a return or exchange, please contact support for detailed instructions. 

  • Can I make changes to my order?

    If an order has not shipped, we may be able to modify it. Please contact support with your order number as soon as possible.

    If your order has already shipped, we are no longer able to modify it. For more details on returns & exchanges, please see this article.

  • You issued me a refund. Why haven’t I received it yet?

    Please allow up to five business days for an issued refund to post on your account statement. If you haven’t received your refund within a calendar week of it being issued, please contact support.

  • My order is missing items. What should I do?

    If your order was missing items, please contact support to get the issue resolved. Make sure to include your order number and a photo of everything that you received (including the packaging). 

  • I received a different case than what I ordered. What should I do?

    If you received a case for the wrong model, please contact support to get the issue resolved. Make sure to include your order number and a photo of everything that you received.