I received a different case than what I ordered. What should I do? March 08, 2022 19:16 Updated If you received a case for the wrong model, please contact support to get the issue resolved. Make sure to include your order number and a photo of everything that you received. Related articles Can I return/exchange my order? Will Latercase protect my device from a drop? You issued me a refund. Why haven’t I received it yet? Can I make changes to my order? How can I view my order details?