SupportShipping & Tracking

  • I pre-ordered an iPhone 15 series case. When will it ship?

    Our iPhone 15, 15 Plus, 15 Pro, and 15 Pro Max cases are currently in production. Pre-orders are expected to ship in the second half of October. 

     

  • I pre-ordered an iPhone 15 series tempered glass screen protector. When will it ship?

    Our iPhone 15, 15 Plus, 15 Pro, and 15 Pro Max tempered glass screen protectors are currently on pre-order and will be shipping in early October. 

  • I reserved a Galaxy S23 Ultra Crimson case. When will it ship?

    Our Galaxy S23 Ultra Crimson cases are currently out of stock and backorders are expected to ship in October. 

  • I reserved an iPhone 14 Pro Max Midnight case. When will it ship?

    Our iPhone 14 Pro Max Midnight cases are currently out of stock and backorders are expected to ship in October. 

  • I reserved a Galaxy Z Flip 5 Willy Blue case. When will it ship?

    Our Z Flip 5 Willy Blue cases are currently out of stock and backorders are expected to ship in late October. 

  • I reserved a Galaxy S22 Ultra Midnight case. When will it ship?

    Our S22 Ultra Midnight cases are currently out of stock and backorders are expected to ship at the end of September. 

  • When will my Latercase order be shipped?

    Latercase orders ship within 1-3 days of the order being placed, not including weekends.

  • Are all Latercase shipments tracked?

    Yes. All Latercase shipments are tracked, regardless of courier or destination.

  • How do I track my shipment?

    Once an order is shipped, you will receive a shipping confirmation email. That email will contain a tracking link. To track your package, simply click the link. Note that, from the time your package is shipped, tracking information may take up to 48 hours to update. 

  • How long will it take to receive my order?

    Transit time varies from region to region. Please select your country from the dropdown below to see detailed delivery information:




    Once placed, your order will ship from our Toronto warehouse in 1-3 business days. The moment your package leaves our facility, you'll receive a shipping confirmation email with tracking details. Orders destined within Canada will arrive next-day (not including weekends) via Purolator. Canadian customers will not have to pay any customs fees to receive their orders.
    Once placed, your order will ship from our New York warehouse in 1-3 business days. The moment your package leaves our facility, you'll receive a shipping confirmation email with tracking details. Orders destined within the US will arrive in 1-5 business days (not including weekends) via USPS. US customers will receive FREE SHIPPING on all orders.
    Once placed, your order will ship from our North American warehouse in 1-3 business days. The moment your package leaves our facility, you'll receive a shipping confirmation email with tracking details. Orders destined within will arrive in to business days (not including weekends) via . Any customs or import fees will be the responsibility of the customer.
    Latercase doesn't currently ship to . To request support for this country, please contact support.
  • How much does shipping cost?

    US - free tracked shipping

    Canada - $5 next-day tracked shipping. Free for orders over $75.

    Rest of World - $10 expedited tracked shipping

  • Will I have to pay customs fees or import taxes to receive my order?

    If you are ordering for delivery in the US or Canada, you will not have to pay any fees to receive your order. Some international countries may impose additional taxes or duties on imported goods. These additional taxes or duties are set by your local government and are entirely out of our control. If applicable, Latercase will not be responsible for any import taxes or duties. For further details of charges, please contact your local Customs office directly.

  • I haven’t received my order within the estimated transit time. What should I do?

    Infrequently, packages can be delayed due to unexpected events. If the estimated transit time has passed and there has been no recent movement on the tracking information page, we recommend reaching out to the courier with your tracking number. If they are unable to assist you, please contact support.

  • Where will my Latercase order ship from?

    All Latercase orders are shipped from either our Toronto or New York warehouses.

  • Why isn't my tracking link showing any information?

    Tracking information may take up to 48 hours to update once your order leaves our HQ.

  • I selected next-day shipping but my order wasn't delivered on time. Why?

    The transit time for next-day shipping is calculated from the moment that the package leaves our HQ. If you selected next-day shipping at checkout and the courier didn’t attempt to deliver the following business day (not including weekends or holidays), please contact support for a resolution.